Improve Client Engagement In New And Exciting Ways


We understand that time is money. Optimize your services with the power of Fullscope and Microsoft Dynamics 365.

Delivering Amazing Customer Experiences

In the professional services industry, delivering a consistent and amazing customer experience with every interaction is crucial. Clients expect more from service firms today. Successful service firms are able to exceed client expectations by providing anytime access to crucial information such as project updates, time tracking and billing; to offering new ways to collaborate on projects using cloud technologies.

Deliver Every Customer Engagement On-Time and Within Budget

We help services firms improve how they engage with clients by providing new and exciting ways to facilitate collaboration and productivity. Learn more about how we’re empowering service firms to use the latest cloud technologies to drive better customer engagement.

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Why Service Firms are Changing the Way They Interact with Customers

In today’s market, professional service firms must be able to deliver a great customer experience to stay competitiveCustomers simply expect more, and according to the Customers 2020 Report, by the year 2020 the customer experience will overtake price and product as the key brand differentiator. Customers now expect brands to provide personalized levels of service and access to information anytime and across all devices. This makes every interaction across the customer lifecycle an opportunity for your organization to make an impression.

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3 Positive Impacts of Digital Transformation in Professional Services

As a professional services organization, you have people that are working on projects, in teams. They have certain skillsets and areas of expertise. To create a successful, well-run business you need to match those skills and areas of expertise to the work you’re actually selling. By bringing these two together you work towards driving a perfect utilization scenario. Read on to see three major benefits of digital transformation in services.

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"Organizations select Edgewater Fullscope because of our philosophy around success. We help clients identify their business objectives, build a transparent barometer to measure progress against these objectives and ultimately create a customized program to continually improve performance."


Paul Colella

Fullscope

A Digital Transformation in Professional Services

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White Paper

3 Keys to Successful CRM Adoption

The hard truth is that like many complex IT initiatives, CRM projects often fail. You may have even experienced a failed CRM implementation or two. We’ve helped hundreds of companies successfully implement CRM software, and there is one very simple concept that all super successful companies understand: Lasting CRM success has more to do with …

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Webinar

Key Considerations for Legacy Data and D365 Finance and Operations Data Migration

May 4, 2018 1:30 pm – 2:30 pm EST. In this business oriented webcast, we will discuss the technologies, options, methodology and best practices for dealing with legacy data and data migration during your D365 for Finance and Operations roll out (hint: not all your data will be migrated!). Beyond the technology framework provided by …

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Case Study

Aventics

Aventics is one of the world’s leading manufacturers of pneumatic components, systems, and customer specific applications, with a focus on environmentally friendly and sustainable production. After an extensive vendor selection process, Edgewater Fullscope was chosen to implement Microsoft Dynamics 365 due to their mindset of the necessity of collaboration and commitment from the Aventics team.

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