In the professional services industry, delivering a consistent and amazing customer experience with every interaction is crucial. Clients expect more from service firms today. Successful service firms are able to exceed client expectations by providing anytime access to crucial information such as project updates, time tracking and billing; to offering new ways to collaborate on projects using cloud technologies.
Improve Client Engagement In New And Exciting Ways
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Delivering Amazing Customer Experiences
Deliver Every Customer Engagement On-Time and Within Budget
We help services firms improve how they engage with clients by providing new and exciting ways to facilitate collaboration and productivity. Learn more about how we’re empowering service firms to use the latest cloud technologies to drive better customer engagement.
Why Service Firms are Changing the Way They Interact with Customers
In today’s market, professional service firms must be able to deliver a great customer experience to stay competitive. Customers simply expect more, and according to the Customers 2020 Report, by the year 2020 the customer experience will overtake price and product as the key brand differentiator. Customers now expect brands to provide personalized levels of service and access to information anytime and across all devices. This makes every interaction across the customer lifecycle an opportunity for your organization to make an impression.
3 Positive Impacts of Digital Transformation in Professional Services
As a professional services organization, you have people that are working on projects, in teams. They have certain skillsets and areas of expertise. To create a successful, well-run business you need to match those skills and areas of expertise to the work you’re actually selling. By bringing these two together you work towards driving a perfect utilization scenario. Read on to see three major benefits of digital transformation in services.
"Organizations select Edgewater Fullscope because of our philosophy around success. We help clients identify their business objectives, build a transparent barometer to measure progress against these objectives and ultimately create a customized program to continually improve performance."
A Digital Transformation in Professional Services
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Thursday Feb 22nd, 2018 11:00 AM – 11:45 AM GMT Join Fullscope as we discuss how understanding how CRM can best impact an Organisation (Business Outcomes) can be challenging to define but it is the most important first step we can take with all of our customers. Join our webinar as we discuss the Top …
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