Improve Client Engagement In New And Exciting Ways


We understand that time is money. Optimize your services with the power of Fullscope and Microsoft Dynamics 365.

Delivering Amazing Customer Experiences

In the professional services industry, delivering a consistent and amazing customer experience with every interaction is crucial. Clients expect more from service firms today. Successful service firms are able to exceed client expectations by providing anytime access to crucial information such as project updates, time tracking and billing; to offering new ways to collaborate on projects using cloud technologies.

Deliver Every Customer Engagement On-Time and Within Budget

We help services firms improve how they engage with clients by providing new and exciting ways to facilitate collaboration and productivity. Learn more about how we’re empowering service firms to use the latest cloud technologies to drive better customer engagement.

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Why Service Firms are Changing the Way They Interact with Customers

In today’s market, professional service firms must be able to deliver a great customer experience to stay competitiveCustomers simply expect more, and according to the Customers 2020 Report, by the year 2020 the customer experience will overtake price and product as the key brand differentiator. Customers now expect brands to provide personalized levels of service and access to information anytime and across all devices. This makes every interaction across the customer lifecycle an opportunity for your organization to make an impression.

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3 Positive Impacts of Digital Transformation in Professional Services

As a professional services organization, you have people that are working on projects, in teams. They have certain skillsets and areas of expertise. To create a successful, well-run business you need to match those skills and areas of expertise to the work you’re actually selling. By bringing these two together you work towards driving a perfect utilization scenario. Read on to see three major benefits of digital transformation in services.

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"Organizations select Edgewater Fullscope because of our philosophy around success. We help clients identify their business objectives, build a transparent barometer to measure progress against these objectives and ultimately create a customized program to continually improve performance."


Paul Colella

Fullscope

A Digital Transformation in Professional Services

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White Paper

A Modern Guide to Connected and Proactive Field Service

Time is not just a valuable asset for you – it’s also valuable for your customer. Nothing improves customer experience more than showing your customer how valuable their time is to you. Respecting your customers’ availability while also optimizing your technicians’ productivity helps you be competitive. A connected and proactive field service solution can help …

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Webinar

An Intro to Marketing

Turn prospects into business relationships with Dynamics 365 for Marketing, the latest addition to the Microsoft Dynamics platform. Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximize your marketing ROI. Join us for a live demonstration.

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Case Study

AAA Cooper Transportation

AAA Cooper Transportation is a transportation solutions provider that offers less-than-truckload, truck load, dedicated contract carriage, brokerage, fleet maintenance, and international services. By partnering with Edgewater Fullscope for their CRM implementation, they now have a single-source solution that provides better account visibility for their sales team and allows them to better service their customers over competitors.

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