BDO is a global accountancy and business advisory firm who partnered with Fullscope in order to scale their business while delivering a consistent level of client service. With the use of Microsoft Dymamics CRM, they are able to manage the full client lifecycle, from lead to opportunity to client.
CBI, the Confederation of British Industry, is the UK's premier business organisation. In order to get closer to its members and understand when, how and why they bought additional services from the CBI, they partnered with Fullscope. With Fullscope and Microsoft Dynamics 365, CBI has gained a better understanding of its customers.
Element Six is a global leader in the design, development, and production of synthetic diamond supermaterials. By moving from Salesforce.com to a more cost-effective Dynamics 365, Element Six was able to invest savings back into customer-facing initiatives and workflow improvements. Along with the lower cost, Dynamics 365’s integration with Outlook and the familiar Office style played a big part in their decision.
MSX International (MSXI) is a business process outsourcing company that provides technology-based services to the automotive industry in over 80 countries. By implementing Microsoft Dynamics 365, they were able to increase the effectiveness of their global sales team while enhancing their customer relationship management. They needed a straightforward system that tracked sales opportunities, evidenced customer interaction and provided a clear view of sale progress at all times.
Rainford Solutions is a UK designer and manufacturer of standard and bespoke electronic equipment enclosures. Having an integrated view of customer related activities and production has improved operational efficiencies and overall performance. Julie Houghton, Marketing Manager at Rainford Solutions, explains: “Staff are definitely seeing the value of being able to see what’s happening with customers as part of the production schedule process. We plan more efficiently and can be more effective in meeting customer needs.”
Serco Group PLC provides end-to-end business process outsourcing (BPO) services to governments and private sector customers across the globe and has about 53,000 employees. In the UK and Europe, it operates across a number of sectors, from running hospital facilities to managing the Caledonian Sleeper that runs up to Scotland. The Salesforce platform no longer met the needs of Serco’s users, so they switched to Microsoft Dynamics 365.
TVS Supply Chain Solutions, a global provider of world-class end-to-end supply chain services, used an ageing CRM solution – Remedy, that was not robust enough to support the company’s growth plans. If you would like to learn more about how Fullscope helped TVS to switch from Remedy to Microsoft Dynamics 365, click here.
Victrex is the world’s leading manufacturer of highperformance polyaryletherketone materials; comprising of two divisions: Victrex Polymer Solutions that focuses on transport, industrial and the electronics markets and Invibio Biomaterial Solutions that focuses on providing specialist solutions for medical device manufacturers. At its core, the benefit of CRM to Victrex is that it allows them to look at a set of business metrics that are mutually connected. That has been transformational for the business, it allows Victrex to think and work in a different way that without CRM would not have been possible.
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