ANS is a cloud service provider that helps people with their platforms and networks, the way they run their applications and how they connect to them globally. ANS had a legacy CRM system but the business was facing a number of challenges with it. ANS chose to implement cloud-based Microsoft Dynamics 365 and asked Alithya to help with the project.
BDO is a global accountancy and business advisory firm who partnered with Fullscope in order to scale their business while delivering a consistent level of client service. With the use of Microsoft Dynamics CRM, they are able to manage the full client lifecycle, from lead to opportunity to client.
CBI, the Confederation of British Industry, is the UK's premier business organisation. In order to get closer to its members and understand when, how and why they bought additional services from the CBI, they partnered with Fullscope. With Fullscope and Microsoft Dynamics 365, CBI has gained a better understanding of its customers.
MSX International (MSXI) is a business process outsourcing company that provides technology-based services to the automotive industry in over 80 countries. By implementing Microsoft Dynamics 365, they were able to increase the effectiveness of their global sales team while enhancing their customer relationship management. They needed a straightforward system that tracked sales opportunities, evidenced customer interaction and provided a clear view of sale progress at all times.
RLI is a specialty property and casualty insurance and surety bond company. In order to give their team in the field more information about their agencies, they worked with Alithya to implement Microsoft Dynamics 365. Now, the team in the field has a 360 degree view of their agency relationship and can efficiently route to agencies, prepare for meetings, capture feedback, and then disseminate the information.
Serco Group PLC provides end-to-end business process outsourcing (BPO) services to governments and private sector customers across the globe and has about 53,000 employees. In the UK and Europe, it operates across a number of sectors, from running hospital facilities to managing the Caledonian Sleeper that runs up to Scotland. The Salesforce platform no longer met the needs of Serco’s users, so they switched to Microsoft Dynamics 365.
Slater and Gordon Lawyers is one of the UK’s largest and most well-known law firms. It has offices in locations throughout England, Scotland and Wales and represents clients across a range of areas from personal injury claims to criminal litigation, family law and employment law. Slater and Gordon was transforming the way that it engaged and delivered services to its prospects and customers via a number of projects. At the heart of these projects was the Microsoft platform, including Azure, Office 365 and Microsoft Dynamics 365.
Travel Counsellors Ltd is an independent travel company operating in seven countries around the world, with headquarters in Manchester, UK. The organisation wanted to move from on-premises Microsoft Dynamics to a cloud-based solution. It hoped the move would help it to re-engineer its business processes to better serve the business growth.
TVS Supply Chain Solutions, a global provider of world-class end-to-end supply chain services, used an ageing CRM solution – Remedy, that was not robust enough to support the company’s growth plans. If you would like to learn more about how Fullscope helped TVS to switch from Remedy to Microsoft Dynamics 365, click here.
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