Field Service Excellence

Want to transform the way you service your customers - from initial interaction to resolution, from contact center to field service operations? Integrate all your service operations into one system with an approach driven by your target goals. Fullscope, and Alithya company, will help your field service operation become the proactive, revenue driving aspect of your business you have always wanted.

Achieve Your Target Business Outcomes with Microsoft Dynamics 365 for Field Service

Give every player in your organization the same access to accurate, real-time data on every customer, so the level of service remains high at each touch point.

Improve Scheduling

Make major productivity gains with automated field service scheduling. The days of your technicians trying to plan their own schedules and routes will be a thing of the past. By optimizing resources, your service team can quickly share and encompass all the information field workers need to deliver service effectively. Resource management tools enable dispatchers to assign resources and handle scheduling for multiple work orders at a time. With automation, your customer service team can assign work to the most available resources, while optimizing travel time and mileage, and reallocating resources as necessary. The right field service technician is sent to the right service location, equipped with the right tools for a first-time fix.                                               Read this guide to learn more.

Reduce Costs

Nothing slows down field agents like lagging communications, poor technology, and missing information. Without a mobile platform, agents must wait until they return to the office to connect to peers and resources, wasting valuable time on unnecessary travel and follow-up appointments. Problems that could have been solved in a few moments take longer to fix. Without mobile connectivity, field agents simply don’t operate at peak efficiency. Real-time communication has the power to dramatically and immediately reduce costs and drive productivity.

Watch this 6 min demo video of mobile field serive with Dynamics 365.

Next Level Customer Satisfaction

Simultaneously improving customer satisfaction and resource productivity is a challenge. Often, if you spend a lot of time with a customer to make them happy, productivity decreases, or vice versa; if you try to fit a few more appointments into each day, you might compromise on work quality or customer interactions. Today, with Dynamics 365 for Field Service you can finally improve customer satisfaction and improve resource productivity at the same time. When you transform the typical onsite care experience into positive customer engagements, you build loyalty, encourage brand advocacy, and improve your bottom line.                                                            Watch this on demand webinar to learn more.

Set Yourself up for Success with Dynamics 365

High Performing Organization

The companies that are the most successful with their Dynamics 365 implementations think of the software as a strategy or business outcome execution engine. We refer to these companies as High Performing Organizations (HPO). We’ve taken this concept a step further by creating the HPO model to help you organize resources and schedules to support your Dynamics initiatives. Learn More

CORE (Customer Owned Rapid Engagement)

With Customer Owned Rapid Engagement (CORE), you empower sales, marketing and service personnel by putting your Microsoft Dynamics 365 solution at the center of your organization. The CORE agile methodology guarantees that your organization will be trained in the solution the day you go live. The result: Your organization is empowered and ready to move. Learn More

Fullscope Connect

Get ongoing advice and monitoring on how your organization is working towards target Business Outcomes. Fullscope Connect offers a proactive post-implementation service of knowledge, training and support. Learn More

D365 University Training

Ensure your team gets up to speed quickly with Dynamics. We provide tailor-made, role-based training for your sales, marketing and service teams. D365 University provides 24/7 access to training options and resources. Learn More

Connected Proactive Field Service

GUIDE

A Modern Guide to Connected and Proactive Field Service

Manual Field Service Operations are Costing You

This guide highlights the move from manual field service processes to a connected, proactive automated model, offering you:

  • 3 ways mobile communication can reduce field service costs
  • 3 ways field service can boost your customer satisfaction
  • 3 cool facts about automated field service scheduling with Microsoft Dynamics 365 for Field Service

What Our Clients Say:

Every person I have worked with at Fullscope has been professional and very customer oriented. They understood what we wanted, presented it well with a reasonable cost, and have been great to work with. The Fullscope team is really good at what they do.

Debra Woitas, Director of IT
Lund International

microsoft-white
inner-circle-white
finalist-microsoft-white
2018-finalist-white

Transform Your Business with a Leading Microsoft Partner

An award-winning Microsoft partner, Fullscope knows the power of Microsoft Dynamics 365 to transform your organization through innovative ERP, CRM, Business Intelligence and Digital on-premise and cloud-based solutions.