Comprehensive Microsoft Dynamics Support

Alithya Connect

You need a resource you can rely on – to answer your questions and to fix any issues that arise. Our comprehensive support program, Alithya Connect, gives you access to the expertise you need to ensure your Dynamics 365, AX and CRM solutions is up, running and serving the evolving needs of your enterprise.

Service Level Agreement (SLA)

Organizations have varying needs for support depending on their system and budget. We are veteran experts in Dynamics 365 and offer coverage with response commitments ranging from 4 hours during business hours for our Standard Level to 1 hour at any time for our 24x7 Level. Learn More

Knowledge & How-To

We all have questions sometimes. The Alithya Connect support team answers them; troubleshoots Dynamics issues, error messages, or other supported product functionality; and helps in working with Microsoft on further technical/troubleshooting issues as needed. You incur no per-incident or per-hour charges for the first 30 minutes of this support. Learn More

Escalation for Dynamics 365

When things go wrong, you need help quickly. Backed by Microsoft Premier Support, Alithya Connect provides the fastest, prioritized response times available from Microsoft. Our 24x7 elevated break/fix support includes access to onsite field engineers, as well as a dedicated Technical Account Manager, who provide expertise and advocacy. Learn More

Expert Project Help & Staff Augmentation

Special projects require specific knowledge to be completed rapidly and correctly. The Alithya Connect team is skilled in executing minor configuration changes, changes to integration, report updates or changes, minor custom development, and other updates and improvements to Dynamics, or other software Fullscope, an Alithya company, has implemented for you. The team can also fill gaps with staff augmentation for heavier lifting. Learn More

Program Coordinator & Weekly Hours Reporting

Communication is key in making sure all support requests are being addressed. Our Weekly Hours Report provides an easy-to-consume view of all of your open support cases. It also furnishes the names and contact information for your support team and shows the status and brief overview of the issues being handled. Learn More

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Alithya Connect Portal

Stay in touch with your Alithya Connect team and gain access to a range of resources to help you optimize your investment in Dynamics 365. The Alithya Connect Portal provides an intuitive platform for you to quickly get questions answered, view assets, gain knowledge, track activity and keep your team informed.

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What Our Clients Say:

The number one word that comes to mind when I think of Fullscope and their team and their leadership is advocate. Whether it's through D365 University, Alithya Connect, or executive meetings, they have always had a solution. They have always listened to us and they've also been a friend and a partner. Fullscope helps us obtain the best that we can from Microsoft Dynamics.

Wesley Hilson, Manager of International Management Services
AAA Cooper Transportation

Resources for You

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We’ve Created Award-Winning Support for You

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