Drive High Performance with Your Technology

Effective CRM and ERP implementations require an organizational mindset where “Go Live” is viewed as the start of the journey – not the end. Fullscope, an Alithya company, can help. Our proven model, which is based on more than 1,000 successful implementations, can position your company to become a high performing organization (HPO).

There are three key characteristics with every HPO:


Adoption comes from two places primarily. It comes through leadership engagement, and training; specifically, how well you train your users. With both of these factors, ultimately it’s critical to understand Dynamics 365 adoption rates from a universal, historical standpoint, and then more explicitly, the rates from your team.


Productivity means that Dynamics 365 is more than just entering data on a form, or something that you're doing so someone can get their report. It becomes more than a tool, it’s a way of doing business.

Employee Satisfaction

Dynamics 365 should not be something that you and your team dread. It's not something that they feel like they're using completely for someone else. It becomes a part of their DNA.

The 3 Key HPO Components Set You up to Achieve Your Business Outcomes

Adopt the Right Organizational Structure

Get your Dynamics initiative off to the right start by forming the right teams to lead the effort. You’ll need an executive to be directly responsible for the initiative. A core team of subject matter experts and a group of Dynamics administrators will drive adoption across your organization. Read More

Establish a Solid Training Plan

When it comes to embracing your new CRM or ERP solution, training is key. In many cases this will be the first time employees have experienced the platform – so make sure your training is targeted and useful by providing training specific to an individual's role, position and level at your organization. Read More

Keep Everything Moving Forward with Cadence

High-performing organizations know that if they don't set aside time to meet and focus on their Dynamics initiative, it will get lost in the whirlwind of everyday business activities. Create a cadence of accountability with tactical and strategic meetings to maintain focus and momentum within the initiative. Read More

What Our Clients Say:

Fullscope helped us start our project with determining the business outcomes. They helped us ask and answer - what do we want to deliver, how are we going to do it, how do we build stakeholder engagement, how many people are going to not only be involved but benefit from this strategy.

Barry Andrew, Global Sales Director, Victrex



3 Steps to CRM Adoption with a HPO Perspective

The hard truth is that like many complex IT initiatives, CRM projects often fail. You may have even experienced a failed CRM implementation or two. Download this infographic for the 3 Keys to Successful CRM Implementation and adoption.