Case Studies

AAA Cooper Transportation

AAA Cooper Transportation is a transportation solutions provider that offers less-than-truckload, truck load, dedicated contract carriage, brokerage, fleet maintenance, and international services. By partnering with Edgewater Fullscope for their CRM implementation, they now have a single-source solution that provides better account visibility for their sales team and allows them to better service their customers over competitors.

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Aventics

Aventics is one of the world’s leading manufacturers of pneumatic components, systems, and customer specific applications, with a focus on environmentally friendly and sustainable production. After an extensive vendor selection process, Edgewater Fullscope was chosen to implement Microsoft Dynamics 365 due to their mindset of the necessity of collaboration and commitment from the Aventics team.

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Boa-Franc

Boa-Franc is the North American leader in the manufacturing of superior quality pre-finished hardwood floors. For its ERP, CRM, and BI Accelerator systems, the company turned to Edgewater Fullscope to implement Microsoft Dynamics 365.

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Chobani

Food manufacturer Chobani yogurt uses Microsoft Dynamics AX ERP software as well as Dynamics CRM. Moving from a five-person company in 2005 to having more than 2500 employees today, Chobani’s biggest challenge was managing growth, and Microsoft Dynamics solutions help meet that challenge head on.​​​

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Element Six

Element Six is a global leader in the design, development, and production of synthetic diamond supermaterials. By moving from Salesforce.com to a more cos-effective Dynamics 365, Element Six was able to invest savings back into customer-facing initiatives and workflow improvements. Along with the lower cost, Dynamics 365’s integration with Outlook and the familiar Office style played a big part in their decision.

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General Cable

General Cable is a global leader in the development, design, manufacture, marketing, and distribution of copper, aluminum, and fiber optic wire and cable products for the energy, industrial, specialty, and communications markets around the world. By selecting Dynamics 365, their team has been able to spend more time selling by reducing time spent on administration and has found improved interaction tracking with customers and partners. They now have increased visibility into how they are meeting their sales goals and can now reinforce their sales process.

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Georges

​​​​George’s Inc. is a fully-integrated poultry processor. An initiative to align business processes across plants and operating divisions at George’s Inc. was hampered by the disparate technology environment, which included multiple line-of-business applications. George’s selected Microsoft Dynamics AX and CRM to help centralize many of its disparate systems and to prepare for future growth.

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Hypertherm – Fullscope Digital

Hypertherm is a world-class manufacturer of advanced cutting solutions who was looking to build brand affinity among their customers through experiences. They turned to Fullscope to assist with the digital tools they needed to personalize the customer experience and increase satisfaction across all customer touch points.

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INOLEX

Independent, global specialty ingredients manufacturer, INOLEX was using a 30-year-old legacy system that was customized for its business but was no longer meeting its financial and operational needs. INOLEX selected Microsoft Dynamics 365 for Finance and Operations to provide full visibility of real-time data to make better, more informed decisions; enable international business growth with an integrated enterprise wide flexible and agile system; and promote user adoption with a system that is easy to learn and use.

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Insulet

Insulet is a medical device manufacturer and the creator of the Omnipod System for people with diabetes. They selected Edgewater Fullscope to upgrade their Microsoft Dynamics AX ERP System after failed attempts by two other AX partners.

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MSX International

MSX International (MSXI) is a business process outsourcing company that provides technology-based services to the automotive industry in over 80 countries. By implementing Microsoft Dynamics 365, they were able to increase the effectiveness of their global sales team while enhancing their customer relationship management. They needed a straightforward system that tracked sales opportunities, evidenced customer interaction and provided a clear view of sale progress at all times.

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Nonin Medical

Medical device manufacturer, Nonin Medical spent over two years, created 1,200+ business requirements, and evaluated SAP, Oracle, JD Edwards and Microsoft Dynamics as possible replacements for their existing business system.  Nonin realized SAP and Oracle would be overkill and the company would need an army to run them, so the Nonin team selected Microsoft Dynamics because it was a flexible, proven platform and it met or exceeded the vast majority of the 1,200+ business requirements.

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O’Neal Steel

O’Neal Industries is the largest family owned group of metals service centers in the United States and forms a group of companies that provide product and manufacturing expertise, with strategically located distribution facilities countrywide. They evaluated a number of CRM consultancies and chose to work with Fullscope due to their large portfolio of successful projects, their efficient approach to implementation, and their unique Adopt2Win training methods. With the completion of the implementation of Dynamics 365, O’Neal Steel has realized a huge increase in sales productivity and reduced time to value in existing and target accounts.

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OSRAM SYLVANIA – Fullscope Digital

OSRAM SYLVANIA is recognized around the world with a history that parallels the evolution of electricity. With the help of Fullscope, they worked to rebuild their website to showcase the company as an industry leader who offers a comprehensive portfolio of energy efficient and sustainable products.

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Shentel

Shenandoah Telecommunications Company (“Shentel”) provides telecommunication services to end-user customers and other communications providers in the southeastern United States.  Shentel implemented Microsoft Dynamics to bring real change to the company and after becoming unhappy with its original partner, selected Fullscope because of its dedicated Customer Support and Optimization services team.  Shentel has grown both organically and through acquisition, and because Dynamics is flexable and scalable, its been able to keep pace with company growth.

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Spartan Chemical – Fullscope Digital

Spartan Chemical Company is an international leader for the manufacturing of superior and cost-effective maintenance cleaning products. They needed to provide a solution for managing tasks performed on the go and in places without internet connection. Spartan turned to Fullscope to design an application that provide supervisors and managers the ability to conduct inspections on mobile devices, with the ability to capture images and leverage scanning capabilities to launch inspections.

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Tempel Steel

Tempel Steel is a leading manufacturer of precision magnetic steel laminations for the automotive, motor, generator, transformer, and lighting industries. Fullscope worked with the Tempel team to configure, build and deploy a personalized environment of Microsoft Dynamics 365. The flexibility of Dynamics 365 meant that Tempel could decide how the system could be developed and implemented to be most effective for them. They have found that Dynamics 365 has improved sales activity, customer service, communication, and visibility into customer information.

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The Shepherd Color Company

High-quality color pigment manufacturer, Shepherd Color, was using multiple, disparate CRM and ERP systems that  were reaching the end of life and had custom applications that were too expensive to maintain and support.  Shepherd selected Microsoft Dynamics AX integrated with Dynamics CRM because it has the flexibility to grow with the company, provides improved customer service at a reduced cost and offers lower total cost of ownership compared to competing products..

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