Serco

Serco Group PLC provides end-to-end business process outsourcing (BPO) services to governments and private sector customers across the globe and has about 53,000 employees. In the UK and Europe, it operates across a number of sectors, from running hospital facilities to managing the Caledonian Sleeper that runs up to Scotland.

The Salesforce platform no longer met the needs of Serco’s users, so they switched to Microsoft Dynamics 365.