This means giving your customers a good customer experience that will keep them coming back to you. It means empowering your employees and ensuring that this most important of resource is nurtured and fulfilled. A good CRM system is one of the best ways that you can improve your customer experience and ensure that information entered into it will flow throughout your business. No longer will clients be asked the same question by different people at different times.
With Microsoft Dynamics 365 CRM, professional services firms can gain a true 360-degree view of the customer and deliver on their digital transformation objectives - improving revenue, customer satisfaction and management decision-making.
Professional services are critical to the UK's economy, representing 1% of GDP and 14% of employment. However, a benchmark review in 2017 found revenue is down, bid-to-win ratios are down and employee attrition is up.
In order to thrive in challenging times, professional services firms need to adapt to the changing wants and needs of their clients, and overhaul both the customer and employee experience they deliver. Our whitepaper explores how.
CRM is helping us to have the right conversations with our clients to generate leads. It means we are actually able to improve the service and add value to our clients. CRM has helped us to put in a much more robust client engagement process, which leads to much greater client satisfaction.
Partner Head, BDO Drive
Join our webinar as we demonstrate Microsoft Dynamics 365, CRM for Professional Services. Give your clients a good customer experience that will keep them coming back to you. Empower your employees and ensure that this most important of resource is nurtured and fulfilled. A good CRM system is one of the best ways that you can improve your client experience and ensure that information entered into it will flow throughout your business.
Read our whitepaper to discover some of the steps professional services firms can take to thrive in challenging times, including ways to improve both the customer and employee experience with technology.
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