Our Business Outcomes Framework

Deliver the most important outcomes for your business with Microsoft Dynamics 365 CRM

With our unique business outcomes framework, we help customers identify the most important outcomes for their business and then focus on how we can use CRM to deliver them. It’s central to our Customer Owned Rapid Engagement (CORE) methodology and one of the key ways we ensure short and long-term CRM success.

What business outcomes should you focus on?

While every business is different, we’ve found that most want their CRM to solve the same basic problems.

Below, learn about the mostly commonly asked for by companies like yours. Which would make the most difference to your business?





Get tangible business outcomes from your CRM project in just 13 weeks

Want to find out more about our business outcomes framework and how it helps large sales organisations adopt the advanced functionality of Microsoft Dynamics 365 CRM without a long and drawn-out implementation period?

In our free guide, Transform the way you sell with Microsoft Dynamics 365 CRM, we share some of our secrets from over 1,000 successful CRM implementations.

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What Our Customers Say:

CRM allows us to think in a different way. It has been fundamental. Any business that’s in that change phase needs to be able to justify its direction of travel. It needs to be able to ask: ‘Are we making progress, is it in the right direction or do we need to shift that direction?’ CRM is a way to do that.

Barry Andrew
Global Sales Director, Victrex

Resources for You


Dynamics 365 - More than just CRM

Fullscope highlight the new and existing functionality in the apps that make up the CRM portion of the Dynamics 365 Customer Engagement suite, including Sales, Customer Service and Field Service.


Why CRM? The Top 10 Business Outcomes in Manufacturing

Understanding how CRM delivers value for an organisation can be challenging to define, but it’s the most important first step we take with all our customers. Watch our webinar to find out more about the top ten business outcomes CRM delivers for manufacturers.


From Factory Gate to Marketplace

Our whitepaper looks at how manufacturers can use an ERP and CRM system together and embrace technology to increase their competitive advantage, reduce IT complexity and combine key business functions for transparency and consistent reporting.