Process Industries for Microsoft Dynamics AX: FAQs

How do I become an authorized partner for Process Industries for Microsoft Dynamics AX?

The certification process requires new partners to go through a two-step process, both of which are provided by Microsoft:

1. Sales Authorization (eLearning course)
2. Post Sales or Implementation Authorization (3.5 Day instructor-led training)

For Post Sales or Implementation Authorization, Microsoft requires the following:

• One person follows the instructor-led course: Implementation/Presales class for Process Industries for Microsoft Dynamics AX + passes the Technical assessment (the required score is 80% or higher).
• One person follows the E-learning: Selling the Business Value of Process Industries for Microsoft Dynamics AX and passes the Sales Assessment with the required score of 80% or higher.

For additional information on these courses or to register, please visit Microsoft PartnerSource for Process Industries.

For any questions related to partner readiness for Process Industries for Microsoft Dynamics AX, please contact Fotini Kaklamanou, Senior Program Manager, Worldwide Dynamics Partner Readiness, fotinik@microsoft.com.

Who supports this product?

Microsoft provides all support for Process Industries for Microsoft Dynamics AX. Any partner or customer with questions regarding how-to’s, bugs, installation, implementation and what-if’s must be entered via the Microsoft support system in either PartnerSource or CustomerSource. Fullscope support team members cannot assist with issues coming directly from partners or customers.

What if I need a demo, marketing information, training dates, etc.?

Partners should contact Cher Mooney, cher.mooney@fullscope.com

How do you order Process Industries for Microsoft Dynamics AX?

Process Industries for Microsoft Dynamics AX is on the Microsoft price list, so any partner that has completed the certification training can sell the product or the TQM module. Once you are certified, follow these steps to order product for your customer:

1. Place the order using the same ordering procedure that applies to your region.
2. Microsoft will verify that the partner is certified and an order will be processed and shipped out.