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Support & Optimization

​​Edgewater Fullscope Customer Support & Optimization

Total Customer Care including Microsoft Dynamics​​​ AX Support

 

Edgewater Fullscope believes our relationship with our customers extends far beyond the original buying and implementation process. We deliver enterprise resource planning (ERP) support programs to help benefit our existing customers and drive incremental business value to their organizations long after the initial  go live.​​

​​We also recognize that our customers' challenges today may be very different than when they first selected Microsoft Dynamics® AX; and the broad, collective needs from our growing customer base constantly keeps us on our toes to develop new ways to deliver value.

Our Value-Add Customer Approach

Because we strive to deliver value and excellent customer service for all of our customers, Fullscope offers each one:

  • Fullscope Account Management – a dedicated account manager to help you access the ERP support you need
  • Help Desk Support Plan – to help provide day-to-day ERP support with responsive service level agreements
  • Treasure Talk Series – a monthly educational webcast exclusively for Fullscope customers
  • Solution Spotlight Series - Delivered by webcast, this series provides an overview of proven solutions in the market that can help enhance and/or extend your Dynamics AX environment.
  • Additional On Line Resources​​
  ​Contact Us​​​​

"Your Customer Care team has been extremely helpful and responsive to ou​r needs, and has done a great job in understanding the needs of our business. I feel that I have a true partner in Fullscope."​​​

 

2010 customer letter,
Edgewater Fullscope Life Sciences customer

 

 

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